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Yes, I Saved 50 Percent On This Last-Minute Priceline Hotel

Priceline and Hotwire can save customers a lot of money on hotel reservations. When you reserve a hotel on either of these sites, you do not find out the name of the hotel until after you make a reservation. Hotels love to sell off excess capacity through Hotwire and Priceline because hotels are able to offer deep discounts without diluting their brand. The reason customers love Priceline and Hotwire is obvious – great deals on hotel rooms.

But there is nothing worse than booking a hotel only to find the reservation price decrease AFTER you made your purchase. As the moderator for a Hotwire and Priceline forum, I have found that timing of your purchase is critical as hotel prices fluctuate wildly. Here are some guidelines to help you decide whether to book early or later on Priceline and Hotwire.

As a general rule, it is almost never advantageous to reserve you hotel on Hotwire or Priceline more than two months early. Most hotels prefer to run their own promotions and use more traditional methods to book reservations. There are some exceptions when you may want to use Priceline or Hotwire earlier than two months. Some examples include peak travel periods such as the height of summer (August), as well as some of the popular holidays (think Florida during Spring Break or New Orleans during Mardi Gras). Similarly, any major event that draws visitors from out of town may be a reason to book more than two months in advance.

Hotels begin to look at bookings two months in advance, and depending on the vacancy rate, may start offering promotions. This is when you can get discounts and when selection on Hotwire and Priceline is typically greatest. Again, whether you should book at the 6 to 8 week mark will depend on what is happening in the city at the time. This is a good time to book if you are traveling during the high season or if special events are being held.

From about two to six weeks out are when you can get the best deals but selection may be thin, and in some cases vacancy may not be available. Certainly during the shoulder and off seasons, this is when the best deals can be found. Hotels ideally like to be running at or near capacity and are more willing to offer deep discounts to fill the rooms.

If you are within two weeks, one of two things typically happen. (1) Hotels are full and you will have to pay a higher rate. This happens during peak periods or special events. (2) Quite often, hotels will lower their prices even further. This often happens in Las Vegas, where, no matter what event is in town, there is always at least one hotel with excess capacity and willing to give a great discount. Although this is the cheapest way to get a hotel, there is some risk involved. As well, you may need to be more flexible with location of you are looking for a last minute deal.

There is obviously no best answer for when to book your hotel. Many factors come into play: the time of year, whether or not special events are happening, your flexibility, and risk propensity. A great resource available to help you decide is HotelDealsRevealed.com, an internet forum where customers post their Hotwire and Priceline winning bids.

Randy Greencorn is the creator and moderator of the Hotwire/Priceline Forum mentioned in the above article.  For more Priceline and Hotwire tips, please visit the Hotwire help and Priceline help sections of HotelDealsRevealed.com.

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Yes, I Saved 50 Percent On This Last-Minute Priceline Hotel

Article by Randy Greencorn

Priceline and Hotwire can save customers a lot of money on hotel reservations. When you reserve a hotel on either of these sites, you do not find out the name of the hotel until after you make a reservation. Hotels love to sell off excess capacity through Hotwire and Priceline because hotels are able to offer deep discounts without diluting their brand. The reason customers love Priceline and Hotwire is obvious – great deals on hotel rooms.

But there is nothing worse than booking a hotel only to find the reservation price decrease AFTER you made your purchase. As the moderator for a Hotwire and Priceline forum, I have found that timing of your purchase is critical as hotel prices fluctuate wildly. Here are some guidelines to help you decide whether to book early or later on Priceline and Hotwire.

2 Months In Advance: As a general rule, it is almost never advantageous to reserve you hotel on Hotwire or Priceline more than two months early. Most hotels prefer to run their own promotions and use more traditional methods to book reservations. There are some exceptions when you may want to use Priceline or Hotwire earlier than two months. Some examples include peak travel periods such as the height of summer (August), as well as some of the popular holidays (think Florida during Spring Break or New Orleans during Mardi Gras). Similarly, any major event that draws visitors from out of town may be a reason to book more than two months in advance.

6 – 8 Weeks In Advance: Hotels begin to look at bookings two months in advance, and depending on the vacancy rate, may start offering promotions. This is when you can get discounts and when selection on Hotwire and Priceline is typically greatest. Again, whether you should book at the 6 to 8 week mark will depend on what is happening in the city at the time. This is a good time to book if you are traveling during the high season or if special events are being held.

2 – 6 Weeks In Advance: From about two to six weeks out are when you can get the best deals but selection may be thin, and in some cases vacancy may not be available. Certainly during the shoulder and off seasons, this is when the best deals can be found. Hotels ideally like to be running at or near capacity and are more willing to offer deep discounts to fill the rooms.

Last Minute Deals: If you are within two weeks, one of two things typically happen. (1) Hotels are full and you will have to pay a higher rate. This happens during peak periods or special events. (2) Quite often, hotels will lower their prices even further. This often happens in Las Vegas, where, no matter what event is in town, there is always at least one hotel with excess capacity and willing to give a great discount. Although this is the cheapest way to get a hotel, there is some risk involved. As well, you may need to be more flexible with location of you are looking for a last minute deal.

There is obviously no best answer for when to book your hotel. Many factors come into play: the time of year, whether or not special events are happening, your flexibility, and risk propensity. A great resource available to help you decide is HotelDealsRevealed.com, an internet forum where customers post their Hotwire and Priceline winning bids.

Randy Greencorn is the creator and moderator of the Hotwire/Priceline Forum mentioned in the above article. For more Priceline and Hotwire tips, please visit the Hotwire help and Priceline help sections of HotelDealsRevealed.com.










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Increased sales conversion rates by over 50 percent for lastminute.com

Acquired by Travelocity in 2007, lastminute.com, the leading Internet-based travel and leisure retailer, was undergoing a metamorphosis. lastminute.com was transforming itself from a provider of holiday information to an ‘enabler,’ helping customers to visualize and realize their dream holidays. lastminute.com’s challenge was to manage its sales operations more efficiently in a growth environment in order to increase revenues. Although it was partnering with two onshore contact center partners to deliver its customer care services, lastminute.com wanted to improve the productivity of these processes. The goal was to achieve a higher rate of conversion while reducing the cost of customer care. lastminute.com decided to transfer the contact center processes from these two onshore providers to WNS.

 

The engagement with lastminute.com began with a pilot project focused on managing the contact center for Europe-centric airlines business. Given the success of the pilot project, the WNS team was given the contract to manage 28 lines of business across lastminute.com’s four business verticals i.e., airlines, hotels, dynamic packages and lifestyle experiences.

 

- The partnership commenced with a Full Time Employee (FTE) pricing model and gradually move to a Unit Transaction Pricing (UTP) model. This allows for greater flexibility for the client as its business volumes fluctuate; for example, volumes can surge by as much as 30 to 40 percent during the holiday season. This requires meticulous planning between both the client and the WNS Team to manage fluctuating volumes.

- WNS implements Six Sigma and Kaizen projects to boost agent productivity. The WNS team identifies opportunities to embed process efficiencies in order to focus on up-sell and cross-sell of products

 

– The WNS team developed sales training modules to create a compelling, relevant and customized training program. This includes an intensive 13 week online training program.

 

The lastminute.com team at WNS has helped lastminute.com significantly reduce its operational costs by delivering process efficiencies while handling larger volumes of customer inquiries and increasing sales by enhancing conversion rates. According to Rob Hartley, senior sales and customer service manager, lastminute.com said, “You are delivering sensational customer care.”

Increased conversion rates

For airlines from 12 to 20 percent

For hotels from 20 to 30 percent

For dynamic packages from 20 to over 22 percent

For lifestyle bookings from 20 to over 24 percent

Increased revenues from GBP 0.8 million in Q2 2007 to an estimated GBP 4 million in Q2 2009
Managed double the call volumes in 2008-2009 without deploying additional staff
Delivered consistent levels of service even during promotional offer period which witnessed a surge in business volumes.

 

WNS is a leading global business process outsourcing company. Deep industry and business process knowledge, a partnership approach, comprehensive service offering and a proven track record enables WNS to deliver business value to the world’s leading companies. WNS is passionate about building a market leading company valued by our clients, employees, business partners, investors and communities.

 

For more such article insights, please follow the link http://bit.ly/eMHhcl

WNS Global Services is a leading global business process outsourcing company. Deep industry and business process knowledge, a partnership approach, comprehensive service offerings and a proven track record enables us to deliver business value to companies.

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